Privacy Policy of FluxLabel
Welcome to FluxLabel (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website www.fluxlabel.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect both personal and non-personal information to ensure smooth operations and provide a personalized shopping experience.
a. Personal Information
Personal data refers to any information that identifies you as an individual. This includes:
Full Name
Email Address
Shipping and Billing Address
Phone Number
Payment Information (credit/debit card details, UPI, wallet, etc. — processed securely by third-party providers)
Account Login Details (if you create an account on our platform)
We collect this information when you:
Place an order
Create an account
Subscribe to our newsletter
Contact us via support or feedback forms
Participate in surveys or contests
b. Non-Personal Information
This includes data that does not directly identify you:
IP address
Browser type and version
Device type and operating system
Referral source (how you found us)
Pages viewed, time spent on the site, and clickstream behavior
This information is collected automatically via cookies and analytics tools to help us optimize our website.
2. How We Use Your Information
We use your information for the following purposes:
To Process Orders: Fulfilling and managing orders, payments, shipping, and returns.
To Communicate With You: Send order confirmations, shipping updates, support responses, and promotional messages (only if you opt-in).
To Personalize Your Experience: Recommending products or offering discounts based on your interests and behavior.
To Improve Our Services: Analyzing how users interact with the website to enhance design, features, and performance.
To Ensure Security: Detecting fraud, unauthorized activities, and ensuring the integrity of our platform.
To Comply With Legal Obligations: As required by applicable laws and regulations.
3. Cookies and Tracking Technologies
Cookies are small data files stored on your device. They help us remember your preferences and enhance your experience on our website.
Types of Cookies We Use:
Essential Cookies: Necessary for the functioning of the website (e.g., shopping cart).
Performance Cookies: Collect data on website usage to improve user experience.
Functionality Cookies: Remember your login details and preferences.
Advertising Cookies: Track your browsing habits to show relevant ads.
You can manage or disable cookies through your browser settings. However, disabling them may affect the functionality of some parts of the Site.
4. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers under strict confidentiality agreements, for purposes such as:
Payment Processing (e.g., Razorpay, Stripe, PayPal)
Order Fulfillment and Shipping (e.g., Delhivery, Blue Dart, India Post)
Email Marketing Services (e.g., Mailchimp)
Analytics Tools (e.g., Google Analytics, Facebook Pixel)
Web Hosting and IT Support
We may also disclose your information:
If required by law or in response to valid legal processes
To enforce our Terms of Service or protect our rights and users
In the event of a business transfer (merger, acquisition, etc.)
5. Data Security
We implement appropriate technical and organizational security measures to protect your data from loss, misuse, or unauthorized access.
These include:
SSL encryption on our website
Secure servers and firewall protections
PCI-compliant payment gateways
Regular data backups
Limited access controls for internal staff
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
Right to Access – Request a copy of your personal information.
Right to Rectification – Correct inaccurate or incomplete information.
Right to Erasure – Request deletion of your data under certain circumstances.
Right to Restrict Processing – Limit how your data is used.
Right to Data Portability – Receive your data in a structured, machine-readable format.
Right to Object – Opt-out of data processing for marketing or profiling purposes.
To exercise any of these rights, contact us at privacy@fluxlabel.com.
You may also opt-out of marketing communications by clicking the “Unsubscribe” link in our emails.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites. We encourage users to read the privacy policies of every external site they visit.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy. This includes legal, accounting, or reporting obligations. When no longer required, your data will be securely deleted or anonymized.
9. Children’s Privacy
FluxLabel does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently gathered such data, we will promptly delete it from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with a new Effective Date.
We recommend reviewing this policy periodically to stay informed.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or your personal information, please contact us at:
FluxLabel Customer Support
Email: support@fluxlabel.com
Website: www.fluxlabel.com